Frequently Asked Questions:
Is a prescription required to purchase medical supplies?
Some products require a prescription; Give us a call at 855-811-1411 and we will assist you with any questions you may have regarding the documentation you may need.
Do you accept insurance?
No, we do not accept insurance, process any claims or supply any documentation for the customer to supply to their insurance company other than an invoice, tax ID or NPI number.
Do you sell used or refurbished equipment?
Yes we do. Brand new medical equipment can be very costly. We are sensitive to this problem and have slightly used equipment, demonstration equipment, and refurbished equipment that can be much more affordable. All of this equipment goes through a stringent recertification and cleaning process.
Do you offer on-site installation or setup service?
Yes. We have a respiratory practitioner on staff who can come to your home, office, facility etc. within a 100 mile radius of our main office in Staten Island, NY.
How do I know which CPAP Machine to get?
We are able to help with any questions you may have, please contact our customer service. We also have a few blogs available to read on high rating CPAP machines, and which masks would be best for you!
What are the top-rated Machines?
Under each category, you are able to sort by the best sellers and ratings.
How long does shipping take?
Orders received after 1:00 p.m. EST (Eastern Standard Time) are shipped out on
the following business day excluding holidays and weekends. Orders placed on Friday after 1:00 p.m. EST are shipped out the following Monday. You will be notified of your shipping status via email. This is why it is important to provide us with an email address when checking out. Any machine purchase will require a direct signature upon delivery
What is the return policy?
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-10 business days, depending on your card issuer's policies.
Returned items should be sent to: No Insurance Medical Supplies ATT: Returns Department 11 Brick Ct, Staten Island, NY 10309
Can I track my order?
You will be notified of your shipping status via email. This is why it is important to provide us with an email address when checking out. Any machine purchase will require a direct signature upon delivery
Do you ship internationally?
Yes, we do ship internationally. The minimum purchase to qualify for free shipping is 89.00 dollars.
How do I take advantage of your current promotion?
To take advantage of our current promotion you must add the item to your cart and then add the coupon code during checkout. If you have any questions or complications please reach out to our customer service.
Does No Insurance Medical Supplies have a storefront?
No, No Insurance Medical Supplies does not have a storefront only an online website.
What are your business hours and how can I contact you?
Our business hours are Monday-Friday 9:00 am- 5:00 pm. You can contact us through our customer service line at 855- 664-6763. You can also contact us through our email address at email@example.com.
No Insurance Medical Supplies is committed to your satisfaction.
If you have any additional questions please call 855-811-1411 to reach our friendly representatives.