Refund & Returns
Thanks for shopping at No Insurance Medical Supplies
If you are not entirely satisfied with your purchase, we're here to help.
If you need to change or cancel your order for any reason please call us immediately at 855-664-6763.
Once the order has a tracking number, the order cannot be cancelled.
Order cannot be canceled via email, chat or ticket.
Temporary Refund Policy Update (Effective March 1st, 2020)
To avoid potential risks of contamination during the Covid-19 pandemic, we are not accepting returns at this time.
This temporary change is in place until further notice.
No Insurance Medical Supplies will NOT accept returns of ANY items REGARDLESS of condition (opened, unopened, new, or used).
For Purchases made before March 1st, 2020, the former return policy is in place. (Outlined below)
No Insurance Medical supplies will accept returns on most unopened product within 30 calendar days to return an item from the date you received it.
No Insurance Medical Supplies will not accept returns on any hygienic items.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item MUST be in the original packaging.
A 20% returns processing fee will be subtracted from the original cost and a refund for the difference will be issued.
Your item needs to have the receipt or proof of purchase.
No Insurance Medical supplies will accept returns on merchandise sold that have manufacturing defects.
Mask sizes vary, even between the different models by the same manufacturer. Just because you wear a medium mask in one model, do not assume you wear a medium in another. Check with us to be sure!
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We will process your refund within 5 days of receipt of return.
Returned items should be sent to:
No Insurance Medical Supplies
ATT: Returns Department
11 Brick Ct, Staten Island, NY 10309
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-10 business days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.